2000 eggs feared to be damaged at hospital

University Hospitals

The womb-wrenching flub was caused when heat levels unexpectedly rose inside a liquid nitrogen tank at the fertility center, "compromising" up to 2,000 eggs and embryos, DePompei admitted in a Facebook post. University Hospitals (UH) officials made the announcement Thursday, adding an investigation is underway. The equipment reportedly failed last month due to which the temperature inside the refrigerator storing the eggs became warmer than it should.

"We are so very sorry this happened and we want to do all that we can to support our patients and families through this very hard time", DePompei said a video posted on Facebook Thursday.

"Until we know the issue that caused this we will be monitoring the tank 24/7", Liu told Cleveland.com. Independent experts will assess the situation and help University Hospitals understand what happened and how it can handle the situation.

Right now, our patients come first.

The hospital said the additional security at all Ahuja hospital entrances began Friday morning and is "for the safety of our patients and staff".

'We are committed to getting answers and working with patients individually to address their concerns'.

A call center has also been set up to arrange personal meetings or calls with physicians.

What is egg freezing process and how does it work? These eggs are retrieved from the ovaries and taken to a laboratory where they are cooled to subzero temperatures in a liquid nitrogen tank. These eggs are watched over using a video surveillance and an alarm system. According to the American Society for Reproductive Medicine (ARSM), as many as 6200 women froze their eggs in 2015.

Patients are concerned their hopes and chances of having a child have been lost with this incident. However, the only way to know if an embryo is still viable is to thaw and implant it.

It is unknown at this time how much it will cost to fix this, with University Hospitals saying it could mean procedure fees would be waived for future treatment, according to WEWS.

The average cost of fertility treatment can be around $10,000 so the financial impact is expected to be significant.

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