This is the return policy now listed on LL Bean's website

LL Bean

But starting on Friday, the company will only take back products if they are returned within one year of the purchase date, with proof of purchase. Today, that policy died. If a customer finds a product to be defective after one year, the company will still work to reach a "fair solution", he said.

"Increasingly, a small, but growing number of customers has been interpreting our guarantee well beyond its original intent", wrote Shawn O. Gorman, the executive chairman of L.L.Bean, in an email today. "Others seek refunds for products that have been purchased through third parties, such as yard sales". "The financial impact is remarkable", the spokesperson says. "It's not sustainable from a business perspective".

L.L. Bean follows a decision five years ago by REI to update its return policy to one year on most products.

A majority of comments on the Facebook post expressed understanding for L.L. Bean's policy change.

It turns out that more and more customers, unbowed by any sense of shame, are bringing back worn out items they've used for years and expecting their money back. "Our commitment to customer service has earned us your trust and respect, as has our guarantee, which ensures that we stand behind everything we sell", the letter began. It will continue to replace products for manufacturing defects beyond that.




The return policy now states that if customers aren't satisfied, they can return products within a year of purchase for a refund. People abusing the system. What's more, the one-year time limit is more generous than a typical retailer's policy.

Anyone wishing to take advantage of this legendary return policy can rot in h-e L.L., as the famous Maine-based retailer is finally making some changes.

LL Bean is tweaking what may have been the most generous return policy in the world.

L.L. Bean also outlined a number of rules regarding when it will not accept a product under any circumstances - even within a year. I kept those boots for years, and when the soles on them finally wore down, I dutifully boxed them up, filled out the return form and waited for the replacement pair to arrive a few weeks later. "If you're dissatisfied for any reason, you can return the beauty product (opened or unopened) along with your receipt or invoice to any CVS/pharmacy store". I assume that there are some abuses somewhere along the line. Ms. Pikowski said she had worked at an L.L. Bean store in Danbury, Conn., during breaks from college, as recently as 2015.

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