Microsoft Surface is Dead Last for Reliability

Consumer Reports pulled its Microsoft Surface tablet and laptop recommendations

The non-profit publication surveyed 90,000 tablet and laptop owners and found that an estimated 25 percent of those with Microsoft Surface devices would be presented with "problems by the end of the second year of ownership", according to a study published on Thursday.

But the biggest threat to Surface devices has been the problems faced by some consumers like freezes, a particular hardware not responding, touch issues etc as these issues affect the reliability. This means, one in four Surface users ran into problems which detrimentally affected their use of their device from their point of view over the course of two years. This is why Consumer Reports has chose to remove its recommended designation for Surface laptops and tablets.

Several Microsoft products have performed well in CR labs, including the new Microsoft Surface Pro, which earned Very Good or Excellent scores in multiple CR tests. "We're proud of the high performance and versatility marks Surface Pro received in Consumer Reports' laptop lab evaluations".

Microsoft entered the hardware market with its first Surface tablet in 2012. Those products, along with the rest of the Surface lineup, were supposed to help Microsoft eat away at the laptop and tablet market share (both revenue- and shipment-wise), which is now dominated by Apple.

More specifically - and, arguably more importantly - the move was made in response to annual subscriber surveys between 2014 and early this year citing "two-year breakage rates of 25%". "We found that those made by Microsoft were significantly less reliable than most other brands".




The case is created to meet U.S. Military drop-test standards, a goal that UAG prefers for most of its products.

Microsoft defended the reliability of its laptops and tablets. But unless there is sufficient evidence to show that the device is unreliable or malfunctioning, consumer buying confidence is unlikely to be affected by it that much.

To get at reliability, the Consumer Reports National Research Center surveys our subscribers regularly. Frozen computers, unexpected shutdowns and unresponsive screens were noted as complaints. "And our brand reliability findings have proven to be quite dependable over the years".

Microsoft disagrees with the Consumer Reports findings.

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