Some OnePlus 5 phones reportedly reboot during emergency calls

OnePlus 5

Meanwhile, we would suggest OnePlus 5 users be aware of the issue and carry a secondary device if they are planning to go out of the city or anywhere far.

We have contacted the customer and are now looking into the issue.

It's unclear if all OnePlus 5 models suffer from the same troubling glitch, but at least three users have claimed to have the bug on their device. Last month, users complained of a "jelly scrolling" issue plaguing the handset's display.

A video shared to Reddit shows one of the sleek new phones rebooting immediately after being used to dial the three-digit distress code in a test run, making it impossible for its owner to reach a dispatcher in the event of an actual emergency. That's definitely not the way a handset should behave when an emergency number is dialed. It's unclear what causes the reboot, but it may be related to enhanced 911 services that ping your phone's Global Positioning System.




OnePlus, however, has denied there's an issue, saying in a statement: "The OnePlus 5 uses the same level of high-quality components as all OnePlus devices, including the AMOLED display". There's a video floating around of the phone rebooting when dialing 911, if you're curious. He tried to call 911 on his OnePlus 5 twice, but both times his unit just rebooted by itself.

OnePlus, the startup phone company behind the well-reviewed OnePlus 5, appears to have an issue with another sequence of numbers.

Some users from the United Kingdom are also reporting the same issue. It also means that the bug that's barring 911 calls, could also leverage to any emergency line that requires the phone's GPS system to offer location. Let's hope it won't be labeled as "natural".

"We have contacted the customer and are now looking into the issue".

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